What to expect from an online provider review

Telehealth can make it easier to request care, but the clinical standard does not disappear when the visit happens online. A licensed healthcare professional must still decide whether the available information is sufficient, whether treatment is appropriate, and whether a prescription should be issued.

Start with a complete intake

Your intake may ask about symptoms, goals, medical history, current medication, allergies, blood pressure, and other factors relevant to safe care. Complete and accurate answers matter. Tell the Provider about changes that occur after you submit the intake.

A Provider—not an algorithm—makes the decision

A licensed Provider reviews the information and exercises independent clinical judgment. The Provider may approve a treatment plan, request more information, require a telephone or video encounter, recommend testing or in-person care, or determine that a prescription is not appropriate.

Prescription and pharmacy roles are separate

If treatment is prescribed, the prescription is sent to an independent licensed pharmacy for fulfillment. Some patient-specific preparations may be compounded. Compounded medications are not FDA-approved, and FDA does not review their safety, effectiveness, or quality before they are marketed.

Follow-up remains part of care

Read the pharmacy label and follow the Provider's instructions. Use the secure patient portal for side effects, clinical questions, or changes in your health. Telehealth is not emergency care: call 911 or seek immediate in-person care for an emergency.

This article is general information and is not medical advice. A licensed Provider must evaluate your individual circumstances.