Last updated: July 30, 2026
For patient-safety and legal reasons, prescription medication that has left the pharmacy cannot be returned, exchanged, reused, or restocked, even if the package is unopened. Do not mail medication back to SYN Now or the pharmacy unless the pharmacy gives you specific written instructions.
Do not use a product if the seal is broken, the package is damaged, the label is incorrect, the medication appears altered, or it was prescribed for someone else. Contact support@synnow.com promptly and keep the medication and all packaging while the pharmacy investigates. If an error is confirmed, the pharmacy or support team will explain available replacement or refund options.
Dispose of unused medication according to the pharmacy label, pharmacist instructions, and local medication take-back guidance. Do not share medication and do not flush it unless the label or an authorized take-back resource specifically instructs you to do so.
If non-prescription merchandise is offered, return eligibility and any return window will be shown at purchase. Items must be unused and in original packaging unless defective. Shipping charges are non-refundable unless required by law or the return results from our error.
Nothing in this policy limits rights that cannot be waived under applicable law. For charges and cancellations, see the Refund & Cancellation Policy.